Privacy Policy

The trust of our clients is a fundamental value at Vinauro and that is why we will never abuse it and we will scrupulously respect their privacy. Vinauro’s objective is to facilitate purchases for its clients, to make them as quick as possible. We must request some personal data, which we will keep and protect with the utmost care.
Of course, we will also like to take advantage of your contact to offer you some commercial advantages from time to time or announce promotions so that your purchases are more frequent, collect information to personalize and facilitate your navigation, or for statistical purposes that help us be more competitive. We are a store and we want to sell, we won’t fool you either! But we will always do it in moderation and if a piece of information is not essential, we will tell you so, and if a communication does not interest you, we will stop bothering you with it.
Likewise, we expect our clients to be honest with us as well and to help us achieve our goal by providing us with the necessary data correctly, completely and accurately.
This is the summary of our commitment and the basis of our privacy policy. For more details, we invite you to continue reading. We hope we have written with maximum clarity.

Who is responsible for the processing of my data?
All personal information collected on the Vinauro pages is incorporated into various data files under the responsibility of Vino & Arte Granada SL, although the responsibility for their collection and processing rests with Vinauro.
Vinauro is a company registered in Spain with NIF B67866962 and domiciled at 7 Carcel Alta Street, Granada. Vinauro is a company registered in Spain with the intra-community VAT number ESB67866962 and with address at 7 Carcel Alta Street, Granada. The data protection delegate of both companies is Ricardo.
All data collected will be treated in accordance with Organic Law 3/2018, of December 5, on the protection of personal data and guarantee of digital rights, and Regulation 2016/679 of the European Parliament and the Council, of 27 April 2016, known as the General Data Protection Regulation (en español, Reglamento General de Protección de Datos, RGPD).

What type of data is collected?
The data collected on the different Vinauro pages is of two types: data provided by the user and data collected automatically during navigation.
In the case of personal data, these are collected confidentially and directly from the user, through the different forms available on the site, or also through messages freely sent by the user to one of the published contact addresses. These data are: email address, first and last name, delivery and billing addresses, contact telephone number, bank card details, date of birth and password, only some of which are essential for the provision of the service.

In the case of data collected automatically, we find the following: access IP address; device (computer, mobile phone or tablet), operating system and browser used; and record of visits and browsing history obtained through own and third-party cookies.

For what purpose will my data be used?
The email address registered to subscribe to the Vinauro Newsletter will be used only to send you newsletters with offers and promotions, news and all kinds of news related to the world of wine and the products for sale at Vinauro.
The email address registered to be notified of the availability of a currently out-of-stock product will be used only to inform you of this new availability.
The email addresses registered to share any information published on Vinauro with a third party will be used only to send said information to the indicated recipient.
The email address registered to place an order, as well as other personal data necessary to provide the requested service (process and deliver the order in accordance with the specified characteristics), will only be used for that purpose and to keep the customer informed. about the status of your orders placed in Vinauro, to inform you of any aspect related to your purchases, subscriptions to services or with all of your personal data, such as, for example, warning you of possible errors or expiration dates of data or services , or inform you of an update to the data protection regulation. As a complement to the main provision of the service, the delivery of the order, Vinauro will also use your email to send you, in a controlled and timely manner, some commercial advantages and complementary services, a use to which you may object at any time without prejudice to the main purpose.
In no case will any of this data be used to send you advertising nor will it be transferred to third parties with the exception of those with whom Vinauro maintains a current contract necessary to fulfill the contract, that is, payment platforms and transport companies.
Knowledge of some technical aspects involved in browsing Vinauro (device, operating system and browser used) is used in order to adapt our services to each user and for statistical purposes, which in no case is provided to third parties.
The information collected through cookies during navigation is used for various purposes (see Cookies Policy):
To identify the user, preserve their decisions, allow them to complete a purchasing process and offer them more personalized navigation on our site; It is not possible to place an order on Vinauro with the site’s cookies blocked.
To track visits and compile a browsing history that allows certain third-party service providers or advertising companies to deliver personalized Vinauro content when you visit other advertising-supported sites; These cookies are not necessary to place orders at Vinauro, they do not contain personal data and you can avoid them by modifying your browser settings, checking never to accept third-party cookies.
Can I refuse to provide some of my personal data?
In Vinauro you will be asked for few data and most of them are essential to provide the service offered and requested by the user. Optional data is indicated as such, as well as its purpose, and in these cases you do not have to indicate it if you do not wish to do so.

Will my data be transferred to third parties?
As a general rule, your data will not be transferred to third parties without your consent, except legal obligation or to complete the provision of the contracted service, as indicated above and always in a controlled manner, transferring only the essential data in each case and ensuring beforehand that they comply with current regulations on data protection.
In the event that the user uses our pages to recommend any of the published products to one of their contacts, the user must know that Vinauro will include their address as the sender of the information so that the recipient knows who the recommendation comes from. received.
As the owner of the data, the user has the right to access, rectification, portability and deletion of their personal data; also the right to limit or oppose its processing. This means that at any time the user will be able to access them to see what data we keep, correct or delete them, either, depending on the case, directly from the private area of My account, by configuring the cookie preferences of your browser or by requesting it by email to the address at.cliente@vinauro.com, or in writing addressed to the following address:
Vinauro
Data Protection
Carcel Alta 7, Granada, Spain.

As the data owner you have the right to request a copy of all the information collected and receive it in an accessible format.
If, after contacting us, you do not receive a response within the period established by law (10 days) or you consider that the response has been inadequate, you will also have the right to resort to the citizen service of the Spanish Data Protection Agency to complain.
The right of cancellation involves blocking the data at first, so that the data is no longer processed but remains available to public or judicial administrations for investigation of possible responsibilities during the period in which they were processed. In the case of data related to invoiced orders, the retention period is 6 years from the cancellation of the account or the deletion of each such data from the customer’s private area; in the case of emails subscribed only to the Vinauro Newsletter, the period is 2 years from the date on which you unsubscribed from the service. After these periods, the data will be deleted. The retention period of the information collected through own or third-party cookies will depend on the user’s browser configuration.

How can I obtain more information about privacy and data protection?
For more information about the rights of citizens in relation to the processing of their personal data, as well as for advice on filing complaints and claims, or for any other issue related to the aforementioned processing, you can contact our Department. Customer Service at the address at.cliente@vinauro.com, contact the Spanish Data Protection Agency (Agencia Española de Protección de Datos) or consult the principles and obligations included in the General Data Protection Regulation (Reglamento general de protección de datos – RGPD)